Category: Sales

Voice Broadcasting Option: Deliver To Live Or Voice Mail Answered Phones?

Posted by Dseldon in Telesales

     

Business people who are thinking about using voice broadcasting as a lead generation technique often fail to carefully consider whether they should broadcast to live answered phones, answer machines, or both. This is probably because they’ve read something describing one technique, or a friend has told them about their experience.

Even experienced voice broadcasters will often have tried only one type of delivery, simply because that is the method they’ve always used, they know it works, so they feel “why bother trying something different?”

The thoughtful broadcaster will be more curious, though, realizing that for a particular market, or a particular message, one delivery method will probably be a less costly lead generation solution than the other. It is impossible to accurately predict an outcome for every market and message, but this article will describe the fundamental differences that a broadcaster will experience between live and answer machine delivered messages.

The biggest attraction for broadcasters employing “live only” broadcasts is the immediacy of the experience. They are able to “strike while the iron is hot” by speaking immediately to all the respondents who press “1″ in response to their message. The “live only” broadcaster enjoys the fact that when they turn their broadcast campaign on, their phones begin ringing.

This attraction is also tied in with the biggest drawback to the “live only” broadcast - the fact that it is so easy for the respondent to reach over to their phone and press “1″. The problem is, it’s also easy for an uninterested party who just wants to complain and ask to not be called again. So along with the immediate gratification of receiving calls, and the knowledge that the broadcaster is “leaving no stone unturned”, comes the unfortunate fact that a good proportion of the live transfers have absolutely no value as leads.

Alternatively, other broadcasters may use the “answer machine only” message delivery technique. Their message will not have an invitation to press “1″, of course, but will encourage prospects to call a phone number, or perhaps visit a website, or both. The biggest difference a broadcaster will notice between the two methods is that with the “answer machine only” method, their phones don’t start or stop ringing along with the broadcast running or stopped, and their phones don’t ring nearly as much.

The volume of response to an “answer machine only” campaign will be much lower than for a “live only” broadcast. This is simply because it takes much more effort on the respondent’s part to hear a message, if interested, record or remember the phone number or website, and then to actually pick up the phone and call. This is seen as a large drawback by most “live only” broadcasters, who prefer to have lots of activity corresponding to their broadcasting activity.

Despite this, the biggest positive to the “answer machine only” campaign is that the amount of negative calls (the calls asking to be removed from the call list) is greatly reduced, and sometimes eliminated. Additionally, the quality of the calls that are made back to the broadcaster is usually much higher, that is, the caller is much more likely to be considered a good lead, simply due to the fact that they’ve gone to more trouble to call back, and are usually more aware of the contents of the broadcast message.

The savvy broadcaster should test, and carefully track results, using each method before deciding on one or the other.

 

David Seldon operates LivePhoneLeads.com providing voice broadcasting services for businesses. Find more informative articles about voice broadcasting at Live Phone Leads.

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Recycle Your Designer Stuff To Make More Money On EBay

Posted by Buzzybeehere in Sales

     

A huge thank-you for choosing to visit and reading this following article about designer gear and way of profiting from it. Great choice, hope you will enjoy it.

Even if you have never owned one, designer stuff comes with a price tag. I haven’t so far met someone who is not in love with designer stuff. Have you met one?

But, I do meet people, who love to wear or possess designer stuff. Wearing these coveted items give you a sense of satisfaction and pride. You will feel great walking around with designer wear and other choicest items.

But, as I said, they all come with a price tag. They will make your wallet feel the pinch, unless you are one of those people, who wonder why there is so much money and less ways to spend it! But, one thing that is good about this designer stuff is that people respect you for possessing it, but no one dig into asking you, how old they are or how much you got them for?

This is just one part of the fashion designing. You may be one of the many, who would like to possess this designer stuff. But, the twist here is when it comes to disposing this designer stuff. No matter how nice they are or how much you love them, one day you need to dispose them and get new stuff. But, what do I do with the old ones? It becomes emotional to part ways with them and so you end up pilling them in your wardrobe. Sooner or later, they will bring in chaos to your hoarding arrangement.

Even your daughter, who wishes to marry, would not think to possess this designer stuff. So, its time you think to dispose this designer stuff and have them acquired by those people, who feel they need them more than you do.

This is where you find the best man to find a suitor for them. With your designer stuff, eBay will do justice to them. EBay dealers are qualified enough to handle them well, and get them recycled and ready for sale and give you what you deserve from your jewels.

When you think of the process involved from the time you think of selling to the time you get that money, you will think of the best way to do it. First you will need to photograph the items in a professional way, so that you create a good impact on the eyes of the buyers.

Then you need an account to transact at eBay and of course the process of how to do so.

You need not worry. With eBay, you can earn from your old designer stuff. All you need to do is find buyers for them or do it yourself, if you want to give it a trial. It is easy by the way.

You can start selling your own designer stuff and before you realize it, you are already dealing with designer stuff for other people. But, before I get you excited, while there is money waiting for you there, let us get the act together.

Make a list of all the designer stuff you would like to sell. Go to eBay, and the rest is a matter of bank account! Hey, and if you don’t have designer stuff, don’t worry.

Get your card and go to eBay, with your designer stuff in your wardrobe to recycle the stuff and make more money on eBay.

Good luck putting this information to good use. Once again thanks for reading.

 

Kristine is the great enthusiast of Article writing and the owner of the Article Blog
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Business Environment Threatens Cold Calling Effectiveness

Posted by Tkdterry in Telesales

     

But four specific steps can turn disastrous campaigns into successes. Despite frustrations, B2B cold calling is alive and well and continues to fill companies’ sales pipelines. Professionals at the highest levels of their careers employ this prospecting activity to augment sales made through warm referrals and introductions.

For many salespeople, telephone canvassing has posed challenges that have driven them to stop cold calling altogether. Here’s why: a. Only 5% to 30% of prospects are at their desks and answer their phones. b. Most calling lists do not contain the decision-makers’ correct names. c. Voicemail is universal and blocks most calls. d. Roughly 30% of a cold caller’s time is spent navigating phone systems and company directories.

How, then, do successful cold callers make sales this way? Here are four critical activities to make cold calling worth the time, aggravation and investment: a. Make absolutely sure you have the very best list you can obtain. Your calling list accounts for 70% of the success of your campaign. Today, successful calling campaigns require a targeted, accurate list. There is an entire cottage industry of Internet researchers who create custom lists - at rates of $60 to $150 per hour - using proprietary databases and other techniques.

The rates are well worth the investment if your campaign relies on reaching prospects with specific criteria that cannot be found on generic mailing lists. For instance, a global technology firm wanted to target prospects who owned specific hardware. It paid an outside company to identify these prospects and create a qualified list. As a result, the technology firm implemented a focused and effective calling campaign.

b. Develop a compelling voice message and call multiple times. Most sales training imbues people with the practice of never leaving voice messages because they are a waste of time and money. It is absolutely false that no one will return a cold call. Recipients in greatest need of your product or service will return persuasive voice messages. More importantly, every voice message serves as a “touch.” Advertising experts say it takes six to 30 “touches” such as print ads, TV ads, phone calls, or letters for a prospect to take action. If an individual is not ready to respond now, he or she may respond to another “touch” in a month or two.

Each voice message is a new touch. Three companies - a major national marketing firm, a 60-year-old national fund management company, and an up-start regional advertising firm targeting Fortune 100 companies - can attest to the benefits of repeat calling. Each reported gaining some of their most valuable prospects after the third or fourth phone message.

c. Create a B2B cold calling department or hire an outsourced calling team. A top-tier sales person could be on the phone for five hours before getting a single qualified lead. This is a waste talent ant time. You don’t need a top tier salesperson to make calls. Callers need to know two things and only two things: what problems your products or service solve for prospects, and what makes your firm unique.

You can hire an entire team of callers with no experience in your industry to canvass prospects via the phone and hunt down hot leads. Your team of cold callers must be conversational, work without a script and sound alert for every call. Leave the technical and pricing details to the high priced salesperson.

d. Create campaigns that intersperse mailings and calls. Mail prospects before and during your cold calling campaign, especially if your product or service is: 1, Visual, such as advertising or promotional products. 2. Complex, such as a technology or pharmaceuticals. 3. A mature product in a saturated market such as printing or collections.

If the mailing piece is memorable, it will create a warmer reception for the cold caller and enhance opportunities for success.

In today’s environment, planning and creative thinking result in cold calling success - and help sales professionals fill pipelines during times when referrals fall short.

Visit Terry’s site for information on outbound telemarketing and telemarketing programs.

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Find The Perfect List

Posted by Tkdterry in Telesales

     

Most of my professional experience has been in conducting direct mail campaigns, many of which were of the multi-million-piece variety. Here is my take on how the file has evolved and how new, more useful and effective methods have evolved, paralleling the development of surprising new resources.

In contrast with previous huge-quantity mailing, today’s marketing strategy calls for smaller “micro-mailings” as the most effective approach. Presented here are details about steps you might want to take following the current methods for creating, segmenting, profiling and producing test lists. This approach is vastly different from the procedures that training used to prescribe - but field experience always differs from static classroom rules to some degree, doesn’t it?

Methods are constantly changing and a classroom presentation is always at least a little behind the latest developments based on real-world conditions.

For example, in the past, professionals who ran large direct marketing campaigns for Fortune 100 companies added millions of names every quarter to an in-house database. They applied the newest profiling methods. They sliced and diced their already “high-responder” segments to achieve THE PERFECT LIST!

Targeted Networking Comes of Age

What smart marketers do now - and what you probably should do, dealing with the same kind of campaign - has little similarity to this older, more systematic, routine approach. Often the challenge is to run a boutique-type consulting firm, using telemarketing methods to generate B2B meetings for very small clients. If your business presents this kind of marketing challenge, you can use a similar approach effectively. A good name for this approach might be “Targeted Networking”.

In this kind of business, the goal is to link professional service clients in cooperative groups with others who serve the same market. Campaign respondents meet with clients in related businesses, and together they create relationships. These associations then blossom into lifelong referral partnerships, thereby creating new revenue streams for clients.

Using this method of list creation results in lists comprising as few as 25 to 100 records, unlike the huge lists created in the older marketing milieu. However, when you create these “small” lists, you will be mail-targeting industries carefully for their relatedness, giving THE PERFECT LIST a new meaning. Compact dynamic enterprises can not afford to waste money on non-responsive mailings.

Using this approach, you still must produce great copy and produce extremely professional packages. But, don’t test creative presentations or special offers - rely on THE PERFECT LIST. Use the Internet to research each mailing file to make sure each list entry passes the criteria making it a legitimate choice. Manually research each mailing file before proceeding, assuring that all relevant, special criteria is kept in mind. Analyze candidate entries by mining data from on-line directories, Web sites, physical or online phone books, local library resources (right on company computers,) or hardbound lawyers’ guides, to name a few. When no public data is available, do a little creative detective wok to find ways to obtain industry-specific data from friends who are willing to lend lists that are allowed to be mailed. Compare and combine your research across multiple sources, and then contact organizations directly by phoning to learn an individual’s name for addressing purposes. No two lists will look the same.

It is necessary for you to go through all this trouble because no ready-made resources are as suitable or useful as the specifically targeted and accurate ones you will create. When you stumble across a great list online, it’s usually outdated — which, of course, can happen the day after the list is posted. So, in using available material like this, confirming mailing names by phone is a necessity.

Micromarketing List Generation Micromarketing list generation is data mining at its purest. Although it may seem an unusual method to build micro-lists, the largest list vendors and direct mail ships build their own lists this way. They purchase parts of lists from various sources and combine them - not manually, of course - to result in a composite record that contains all the relevant data ready for profiling and segmentation.

Your profiling must be a bit more hands-on. Base it on your client’s historical success. Consider relevant questions. What size firm, industry and geographic area typically wants to meet with him or her? What is the title of the individual who is generally the best referral partner? With these questions answered, replicate this profile, and use it to create a list of other professionals.

Technology: Helping the Little Guy, Too

This type of small-scale targeting is the example of how technology - especially in-house computing, the Internet and telephone communications - has made it possible to alter the way businesses can mine data and compile lists. It has made data mining more effective for specialized applications. Since creating even small lists manually is time-consuming and expensive, we could not economically perform these kinds of services twenty years ago. Using this approach you, and even the smallest of clients, can use direct marketing successfully.

The list in this new, carefully crafted form - formerly just one element in the entire direct marketing mix - is now the core of modern success.

Visit Terry’s site for information on outbound telemarketing and telemarketing programs.

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Something Smells - Not You, Is It?

Posted by Streetsmartvar in Sales

     

I was getting a hair cut the other day and endured how the barber could only talk about the price of gas and the economy. It seems as if everywhere I go that’s all anyone can talk about.

So, it is no wonder that some of us are a little scared, nervous about the future, etc. It’s always being reinforced — always being focused upon. Unfortunately, if you are a VAR entrepreneur, sales person or marketing person you don’t have the “luxury” to engage in that stuff, to be negative.

You see, there is a universal truth:

YOUR CLIENTS CAN SMELL FEAR AND DESPERATION

I am sure you’ve heard the old saying, “the hardest sale to make is the one that you *have* to make”. And, its opposite, “the easiest sale to make is the one you don’t need”.

If you have been in sales for any time at all then you know this is true and you’ve probably experienced it firsthand. I’ve lost many sales (in my younger days) from the ups and downs of my financial situation.

Luckily I’m in a much better situation now; plus I’ve learned to manage my emotions when it comes to selling. Nevertheless, some of you are likely having a hard time sounding positive and confident due to a slowdown in sales and lower commissions.

So let me offer you a method I learned to use so I would sound as confident as superman when it comes to selling.

I’ve been volunteering for years for a non-profit called Academy of Business Leadership. It is a group that teaches low-income inner city kids about entrepreneurship. It is, in my opinion, one of the best organizations around. This is something near and dear to my entrepreneurial heart.

What I realized is, whenever I finished volunteering, I felt like I was on top of the world. To see how these kids are like sponges when it comes to learning about business… To see just how much they appreciated volunteers being there for them… It is an emotion I can only describe as “walking on air.”

I soon realized that being in this powerful state was something I could actually use to my advantage. So, what I started to do? I began scheduling sales calls right after my volunteering time.

What happened? I closed more sales, opened more executive doors than ever before. Why? I exuded confidence and power and people can’t help but be awed, attracted, and in admiration of that type of confidence and energy. It just flowed from my voice through the phone and into their ears.

I don’t know how else to describe it. I can’t tell you how it works. All I can say is that it works - 100%. If you give of your time and energy and become passionate for what you are volunteering for, you will walk out of that place as if you are the most powerful man or woman on earth.

And who could say “no” to someone like that?

Now, go out and do yourself, your finances, and a local non-profit some good.

Ramon provides more marketing information, especially created for the IT VAR industry but also applies to everyone who wants to improve their sales. Stay up-to-date at StreetSmartVAR.com and while you’re there, don’t forget to sign up for Ramon’s popular, no-cost online marketing course!

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Events — When To Conduct Yours

Posted by Streetsmartvar in Sales

     

As part of our business we manage events for our clients. We do everything for them from event planning to event recruitment. Given this experience, I’ve developed 3 simple guidelines for deciding “if” to put on an event.

I am going to suspend, for now, the discussion of whether an event is a good idea or not. I will say this: I personally believe that if done correctly an event is a fantastic vehicle for generating leads and beginning/developing/nurturing new and existing customer relationships. However, my idea of an event is likely different than what you may be thinking — but we’ll touch on that later.

Let’s assume you are considering putting on a typical event with a speaker or two at a hotel or other facility about some technology solution. If I was your event planning company, here are the questions I would ask you in order to determine if an event is a right choice for your money.

* Are your reps committed to inviting new and existing customers? I mean, literally, are they going to spend time on the phone actually inviting people?

* Is your vendor partner going to actively invite people — and I don’t just mean that they are going to give you some half-baked list. I mean, are they going to *actively* invite new and existing customers and accounts?

* Are you and your reps going to follow up with each prospect?

An event planning company can do a lot to ease the workload for you but I have found that an event is only as successful as the involvement of you and your vendor partner. If you are not prepared to roll up your sleeves and get to work, then your marketing funds are better spent somewhere else.

*Sometimes I lose a project this way but also earn their trust*.

Recently, a Sr. VP of Marketing and Corporate Communications also shared this with me:

” I would add this question: How long have you been in the geographic area and how well known is your brand? Typically a prospect will not take off part of his/her day unless they have heard of you (you have credibility) and/or your content and agenda is compelling enough for them to take a risk and sacrifice hours of productivity at work for your event. People are too busy to leave the office and your event better be worth it.”

Absolutely correct. This is the *WIIFM principle* — What’s In It For Me ? Why should they attend? If they don’t know you, why should they spend their precious time?

Plus, the way many seminars are put together they are more like product pitches than actual information and knowledge exchanges. So, again, if IT executives can review a product presentation on their own and over the web, why would they come to your event?

This is when working with a vendor comes in handy because you have to answer the question — “Are you a known entity and would they come to see you?”

Ramon provides more marketing information, especially created for the IT VAR industry but also applies to everyone who wants to improve their sales. Stay up-to-date at StreetSmartVAR.com and while you’re there, don’t forget to sign up for Ramon’s popular, no-cost online marketing course!

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